Support

Contact us

Email: customer-service@shopelysium.com — we reply within one business day.

If you already work with an Elysium representative, messaging them directly is usually fastest.

Elysium Bespoke app

How do I get an account?
Accounts are opened by Elysium for customers who have placed an order. There is no public sign-up. If you are an Elysium customer and have not received your login, contact your Elysium representative or email us.

I forgot my password.
Email customer-service@shopelysium.com from the address your account uses, and we will reset it.

How do I switch between English and Chinese?
Profile tab → Language.

The app looks out of date.
Close the app completely (swipe it away from the app switcher), then open it twice. Updates download in the background on the first launch and take effect on the second.

How do I delete my account?
Profile tab → Request account deletion. Or email customer-service@shopelysium.com. We action requests within 30 days. Please note that we are required to keep certain order and tax records after an account is closed; these are described in our Privacy Policy.

Something is wrong with my order information.
Email us with your order number — it looks like 20260726-009 — and what you are seeing. Order records are maintained by Elysium staff, so corrections are made on our side and appear in your app immediately.

Privacy

See our Privacy Policy.

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支持

联系我们

邮箱:customer-service@shopelysium.com —— 我们会在一个工作日内回复。

如果您已经有对接的 Elysium 销售,直接联系他/她通常更快。

Elysium Bespoke App

怎么拿到账号?
账号由 Elysium 为已下单的客户开通,不提供公开注册。如果您是 Elysium 客户但还没收到登录信息,请联系您的对接人或发邮件给我们。

忘记密码了。
用账号对应的邮箱发信到 customer-service@shopelysium.com,我们会为您重置。

怎么切换中英文?
「我的」→ 语言。

App 好像不是最新的。
把 App 完全划掉关闭,然后连开两次。更新在第一次启动时后台下载,第二次启动生效。

怎么注销账号?
「我的」→ 申请注销账号,或发邮件至 customer-service@shopelysium.com。我们会在 30 天内处理。请注意,账号关闭后我们仍需保留部分订单与税务记录,具体见隐私政策。

订单信息有误怎么办?
请把订单号(形如 20260726-009)和您看到的问题发邮件给我们。订单记录由 Elysium 员工维护,更正在我们这边完成后,您的 App 会立即显示新内容。

隐私

见隐私政策。